How do I change my Order?
A: If you want to change your order, email email@example.com right away. If your order hasn’t printed and shipped yet, we will do our best to accommodate your change.
How long does printing usually take?
A: Printing times can vary. Currently we are printing and shipping orders within 5 days.
I put my email / address in wrong. Can this be corrected?
A: We use USPS’s address verification for domestic and APO orders, so it would be really tough for you to mess up your address. However if you see something about your shipping address in your confirmation email that is drastically different from your shipping address as you know it, let us know. We take fraud prevention seriously, so we will not send your order to a completely different address. If you are paying with PayPal, make all applicable changes to your shipping address in your PayPal account prior to placing your order. If you need to make a major change to your address, alert us immediately and we will cancel your order and refund your purchase price plus shipping. firstname.lastname@example.org. If we ship your shirt to the address you provided and it comes back to us, we will process it as a return and refund your money less the shipping costs.
How do I contact US Custom T Shirts?
A: To contact us directly, use this contact form. Typically we are seeing email response times of about 2 days. In order to save you time, please make sure that your question is not already answered elsewhere in these FAQs. Otherwise, we will get back to you as soon as possible. Thanks again for your interest and orders.
Do you ship to _________, and how much will it cost?
A: We, ship to most countries throughout the world. The price is calculated based on your exact location and the weight of the package. Your best bet is to assemble your order, go to check out and hit “calculate shipping.” This will give you an exact price from us to you for the package that you assembled.
There will still be time to edit your order if you wish after you see the shipping charge. We use the United States Post Office to ship all orders and tracking will be available through them.
This tracking, however, only follows the package within the United States. After it goes international it becomes the property of that country’s postal system and you will need to track it in whatever manner is usual for your country. For international deliveries as well, please not that any applicable import taxes or tariffs are the responsibility of the recipient and are not included in the original shipping cost.
How long is it going to take?
A: At this time orders are shipping within 7 business days.
Refunds and Exchanges
How do I return or exchange my shirt?
A: Coolshirts4you.com works hard to ensure that all our campaigns are printed to high-quality materials & shipped on time and accurately. Coolshirts4you prints limited edition, made-to-order designs, so customers have within 24 hours of placing the order to cancel for a full refund. Coolshirts4you.com accepts returns and will issue a full refund within 14 days of receipt if customers are disappointed with their order for any of the following reasons: The product itself is flawed; The quality of the printing is poor; Or if the final product is materially different than the design presented in the campaign. If you are in any way unsatisfied with your purchase, please contact us at email@example.com
There is a faint outline around my shirt design.
A: Some shirts are pre-treated prior to printing. Don’t worry, it will disappear the first time you wash the shirt.
You made a mistake on my order.
A: Our bad. It doesn’t happen often, but nobody’s perfect. Email firstname.lastname@example.org, and we’ll work with you to make it right. Often, this will simply require that you send us a pic of our error so we can a) verify your claim and b) shame the offending department.
Do you have a sizing chart?
A: Our checkout system accepts all major credit cards and PayPal as payment options.
How do I know what my size is?
A: Please view the sizing chart here.